All Home Repairs 24/7 Privacy Policy

DPO Contact Details :-

Name: Data Protection Officer at All Home Repairs 24/7 Ltd

Address: 111 Piccadily, Manchester, M1 2HY

Phone Number: 0333 600 0990

E-Mail: contact@ahr247.com

The type of personal information we collect :-

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Cookies to the point of absolute necessary use.
  • We may collect, use, store, and transfer different kinds of Personal Data about you which we have grouped together as follows:
    • “Personally Identifiable Data” such as your full name, or similar identifier; your marital status, title, date of birth, and gender.
    • “Relevant Contact Data” i.e., billing address, delivery address, email address, and contact numbers.
    • “Financial Data” such as your bank account and payment card details this is solely to take a payment.
    • “Transaction Data” such as details about payments to and from you, and other details of services you have purchased from us, this is purely the meta data, as to what was purchased from us and when.
    • “Technical metadata” includes your IP address relevant login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website this again is minimal, viewing only the service provider information.
    • “Usage User Information ” includes information about how you use our website and services this is often not linked to your personal data.
    • “Marketing and Comms Data ” such as your online marketing preferences in receiving word from our third parties, and your communication preferences.
    • “Aggregated Data” such as statistical or demographic data for any purpose. Aggregated Data could be derived from your Personal Data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific geographic areas. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data, which will be used in accordance with this Privacy Policy. This process is minimal and line with the data minimisation principle.
  • We do not collect, use, store, or transfer the following kinds of Personal Data about you:-
    • “Special Categories of Personal Data” such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, and genetic and biometric data, nor do we collect any information about criminal convictions and offences.
    • Our website is not intended for anyone under the age of 18. We do not knowingly collect data relating to children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us to remove such information from our servers.
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How we get the personal information and why we have it :-

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To fully transact and process your home repair, i.e. address for site repair, contact number and relevant email address for receipt and invoicing.
• We use the information that you have given us in order to fully transact and process your repair.
• We will share this information with the mechanic who processes your repair.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Jac Ellis Jones DPO

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep your email address on file for two years for relevant follow up work and servicing required as per our guarantee. We will then dispose your information by adherence to a strict data retention policy which auto deletes no longer subscribed email contacts. Of course, you can unsubscribe anytime. This in accordance with All Home Repairs 24/7 full adherence to the PECR.

How we store your personal information

Your information is securely stored.

We keep your email address on file for two years for relevant follow up work and servicing required as per our guarantee. We will then dispose your information by adherence to a strict data retention policy which auto deletes no longer subscribed email contacts. Of course, you can unsubscribe anytime. This in accordance with All Home Repairs 24/7 full adherence to the PECR.

Sharing of Personal Information with Concept Claims Solutions:

To efficiently deliver our services, it may be necessary for us to share minimal personal information with our trusted insurance partner, Concept Claims Solutions (https://conceptclaimsolutions.com). Concept Claims Solutions plays a vital role in facilitating specific aspects of our services, particularly in the context of insurance claims and related processes.

Concept Claims Solutions is committed to upholding the highest standards of data protection and security. Detailed information about their privacy practices can be found in their Privacy Notice (https://conceptclaimsolutions.co.uk/privacy-notice/#:~:text=We%20will%20endeavour%20to%20keep,income%20tax%20and%20audit%20purposes). It is crucial to note that Concept Claims Solutions, responsible for processing the personal information we share with them, adheres to rigorous measures and procedures designed to minimize the risk of unauthorized access, disclosure, or any form of misuse.

These measures include, but are not limited to:

• Data Encryption: All sensitive personal information is transmitted and stored in an encrypted format, ensuring an additional layer of protection against unauthorized interception.
• Access Controls: Access to personal information is restricted to authorized personnel only, with stringent access controls in place to govern and monitor such access.
• Data Retention Practices: Concept Claims Solutions maintains a clear data retention policy, as outlined in their Privacy Notice, ensuring that personal information is retained only for as long as necessary and in compliance with relevant legal and regulatory requirements.
• Security Audits: Regular security audits and assessments are conducted to identify and address potential vulnerabilities in their systems and processes.

It’s important for our users to be aware that Concept Claims Solutions will be directly responsible for processing the personal information shared with them. Any queries, concerns, or requests related to the processing of your personal information by Concept Claims Solutions should be directed to their Data Protection Officer, whose contact details can be found in their Privacy Notice.

We want to assure our users that this collaboration with Concept Claims Solutions is undertaken with the utmost consideration for privacy and security. By working closely with reputable partners like Concept Claims Solutions, we aim to enhance the overall efficiency and effectiveness of our services while maintaining the highest standards of data protection.

Your data protection rights.

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at contact@ahr247.com, or 0333 600 0990 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@cyclerepairs247.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO Website: https://www.ico.org.uk

 

Cookies Notice

Log Files

All Home Repairs 24/7 follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. 

Cookies and Web Beacons

Like any other website, All Home Repairs 24/7  uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website the visitor has accessed or visited. The information is used to optimize the users’ experience by customising our web page content based on visitors’ browse type and/or other information.

Sign Off :-

1. • If any provisions or part provision of this Privacy Policy becomes invalid, illegal, or non-commensurate with current legislations this won’t affect the validity scope of the rest of this policy. Our Privacy Policy was updated on 02/01/2024. It complies with all relevant data protection legislations, and current provisions set out in British Law.